FAQ
Ordering & Products
Q: What types of products do you offer?
A: We offer high-quality lingerie, swimwear, bridalwear, including made-to-order and custom pieces designed and handmade by skilled artisans.
Q: Are your products handmade?
A: Yes! Each item is carefully handcrafted by artisans, so you may notice slight variations that make your piece unique.
Q: What materials do you use?
A: We use delicate, sustainable fabrics selected for comfort, quality, and style. Please follow the included wash and care instructions to preserve your garment.
Q: How do I know what size to order?
A: Please refer to our detailed Size Guide available on each product page. For custom pieces, provide accurate measurements to ensure the best fit.
Custom & Made-to-Order Items
Q: Can I customize my lingerie or swimwear?
A: Yes! We offer custom and made-to-order pieces tailored to your preferences. Please note these orders are final sale and non-refundable unless faulty.
Q: How long does production take for custom orders?
A: Production times vary; please check the estimated delivery timeframe provided at checkout or contact us for specifics.
Q: Can I cancel or change a custom order?
A: Once production begins, changes or cancellations are not possible. Please review your order carefully before confirming.
Shipping & Delivery
Q: Do you ship internationally?
A: Yes, we ship worldwide using trusted third-party couriers.
Q: How much does shipping cost?
A: Shipping fees depend on your location and are calculated at checkout.
Q: How long will delivery take?
A: Estimated delivery ranges from 2 to 10 business days, depending on your country and courier.
Q: What happens if my package is lost or delayed?
A: While we are not responsible for courier delays or customs issues, we will assist you in tracking your order.
Returns, Exchanges & Refunds
Q: How do I track my order?
A: Once your order ships, we will email you a tracking number so you can monitor the delivery status with the courier.
Q: Can I update my shipping address after placing an order?
A: Please contact us as soon as possible. We may be able to update it if the order hasn’t shipped yet, but we cannot guarantee changes once processing has begun.
Q: Can I return or exchange my order?
A: Due to hygiene reasons and the nature of our products, returns and exchanges are only accepted for unworn, unwashed items in original condition with tags intact, within 14 days of delivery.
Q: Do you accept returns on sale items or custom pieces?
A: No, sale items and custom/made-to-order pieces are final sale and cannot be returned or refunded unless they are faulty.
Q: How do I request a return?
A: Contact us at info@amaranthinelingerie.com with your order number and reason for return before sending the item back. Returns without prior approval will be rejected.
Q: What if the item I receive is damaged or faulty?
A: Please notify us immediately with photos of the issue. We will arrange a replacement or refund for verified defects.
Q: What if you receive my returned item in poor condition?
A: Returned items will be inspected. If they show signs of wear, damage, odors, or tampering, the return will be denied and the item may be disposed of or returned at your expense.
Q: What should I do if I receive the wrong item?
A: Please notify us within 48 hours with your order number and photos. We will arrange a replacement promptly.
Payment & Security
Q: What payment methods do you accept?
A: We accept PayPal, major credit and debit cards.
Q: Is VAT included in the price?
A: Yes, all prices include applicable VAT.
Q: Is my payment information secure?
A: Yes. All transactions are securely processed via Shopify’s trusted payment system with encryption.
Care Instructions
Q: How should I care for my lingerie and swimwear?
A: Each product comes with detailed wash and care instructions. Since our items are made from delicate fabrics, please follow these carefully to maintain quality and longevity.
Privacy & Data
Q: Do I need an account to shop?
A: No, you can checkout as a guest.
Q: Do you collect my personal information?
A: Yes, we collect necessary data to process orders and deliveries. If you opt in, we may use your email to send marketing communications. Please see our Privacy Policy for details.
Miscellaneous
Q: What if I have questions or need help?
A: You can reach us anytime at info@amaranthinelingerie.com. We aim to respond promptly to all inquiries.
Q: Are customs duties or taxes included in the price?
A: No, international customers are responsible for any customs duties, VAT, or import taxes imposed by their country.
Q: Can I resell or reproduce your designs?
A: No, all designs and branding are protected intellectual property and cannot be copied or used without written permission.